Confirm the shipment description
Before pickup, ensure the shipment details match the information used for the quote. Check the commodity, packaging, piece or pallet count, total weight and dimensions. If something changes, notify the carrier so equipment needs and other requirements can be reviewed. A quote based on different details may need to be reassessed.
Clarify packaging and handling requirements
Describe how the freight is packaged and whether special handling is required. Identify the people responsible for preparing and loading the shipment. Discuss equipment suitability and any specific requirements with the carrier and facility team. This checklist does not replace the professional procedures or safety rules that apply to the load.
Organise the pickup appointment
Confirm the pickup date, appointment window, facility hours and check-in process. Provide the correct address and any access instructions. Identify a facility contact who can answer questions at the time of pickup. Make sure the relevant team knows the shipment is expected to leave.
Prepare the required information
Ask which shipment documents and reference numbers are needed for the agreed move. Ensure the details are consistent with the shipment being collected. Keep the pickup and delivery contacts available through the agreed communication channel. Confirm what information the driver or operations team needs on arrival.
Communicate changes promptly
If freight readiness, appointment times or load details change, contact operations before the pickup. Discuss the impact on the plan and any agreed charges rather than leaving the driver to discover the change at the facility. For a Lions Empire inquiry, provide the lane, dates and shipment details so our team can discuss the next step.
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Discuss current driver opportunities or your next freight inquiry.
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